Join skype meeting with teams3/21/2023 ![]() ![]() ![]() Everyone we talked to told us how important it is for them to be more efficient and ensure that the tools are simple to use and provide flexibility for their end-users. ![]() So, for her, switching from her messaging app to starting a meeting on Webex happened many times a day. For example, one manager told us that many of her meetings are impromptu as a result of a 1:1 or a group chat. We asked our customers to tell us about their ‘day in the life’ and it was very interesting to see how many different applications they use to get their jobs done. Most use multiple third-party applications before, during, and after their meetings, and the biggest pain-points they shared were around those transitions. The customers we interviewed have end-users that use Webex Meetings for all types of different interactions: one-on-one meetings, team meetings, workshops, trainings, quarterly reviews, company all-hands. But, it’s also important to hear the things they would love to see in the future and how they would like to see the product evolve. Of course, as a product manager, it is rewarding to hear the things that our customers love about Webex: how easy it is to schedule and join a meeting and to easily share content. It is always so valuable to hear customers’ motivations, opinions, and how they use our product first hand! The goal was to conduct user research in order to understand their needs and challenges. ![]() Earlier this year, I was super lucky to have the opportunity to visit some of our very important financial and federal customers in Washington DC and Baltimore. ![]()
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